Fix System Service Exception Shutdown Error in Windows

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The SYSTEM_SERVICE_EXCEPTION shutdown error in Windows is a Blue Screen of Death (BSOD) issue that can arise due to various factors, such as faulty device drivers, software issues, or system file corruption. To address this error, you can try the following methods:

1. Update or Reinstall Faulty Drivers

Outdated or corrupt device drivers are a common cause of SYSTEM_SERVICE_EXCEPTION errors. Updating or reinstalling these drivers can resolve the issue.

  1. Update Drivers via Device Manager
    1. Press Windows Key + X and select Device Manager.
    2. Expand the categories and look for devices with a yellow exclamation mark.
    3. Right-click on the device and select Update driver.
    4. Choose Search automatically for updated driver software.
    5. Follow the on-screen instructions to complete the update.
  2. Manually Download Drivers from Manufacturer’s Website
    1. Identify your device model and manufacturer.
    2. Visit the official website of the manufacturer.
    3. Find the Support or Downloads section.
    4. Download the latest drivers for your specific model.
    5. Install the downloaded drivers following the instructions provided.
  3. Reinstall Drivers
    1. In Device Manager, right-click on the problematic driver.
    2. Select Uninstall device.
    3. Restart your computer to allow Windows to reinstall the driver automatically.

2. Check for Windows Updates

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Keeping Windows up-to-date ensures that you have the latest security patches and bug fixes, which can prevent or resolve SYSTEM_SERVICE_EXCEPTION errors.

  1. Press Windows Key + I to open Settings.
  2. Go to Update & Security.
  3. Click on Check for updates.
  4. If updates are available, click Download and install.
  5. Restart your computer after the updates are installed.

3. Run the chkdsk Command

The Check Disk utility can find and repair problems with your disk, including bad sectors that might be causing the SYSTEM_SERVICE_EXCEPTION error.

  1. Open Command Prompt as Administrator
    1. Press Windows Key, type cmd, then right-click Command Prompt and select Run as administrator.
  2. Run the chkdsk Command
    1. Type chkdsk C: /f /x /r and press Enter.
    2. Replace C: with the letter of the drive you wish to check if not the system drive.
    3. The /f parameter fixes errors on the disk, /x forces the volume to dismount before checking, and /r locates bad sectors and recovers readable information.
    4. Restart your computer after the scan and repair process is complete.

4. Disable Google Update Service

Disabling the Google Update Service has surprisingly been effective in resolving the SYSTEM_SERVICE_EXCEPTION error for some users.

  1. Press Windows Key + R to open the Run dialog box.
  2. Type services.msc and press Enter to open the Services window.
  3. Scroll down and find Google Update Service (gupdate).
  4. Right-click on it and select Properties.
  5. In the General tab, set the Startup type to Disabled.
  6. Click Apply, then OK.
  7. Restart your computer to apply the changes.

5. Run Windows Memory Diagnostic Tool

The Windows Memory Diagnostic Tool checks for memory-related problems, which can cause SYSTEM_SERVICE_EXCEPTION errors.

  1. Open the Run dialog box with Windows Key + R.
  2. Type mdsched.exe and press Enter to open the Memory Diagnostic Tool.
  3. Select Restart now and check for problems.
  4. Your computer will restart and check for memory issues.
  5. After completion, Windows will restart again. Check the diagnostic results through the notification area after logging in.

6. Perform a Virus and Malware Scan

Viruses and malware can cause various system errors, including SYSTEM_SERVICE_EXCEPTION. Running a virus scan can identify and remove these threats.

  1. Search for Windows Security in the Start Menu and open it.
  2. Click on Virus & threat protection.
  3. Under this section, select Scan options.
  4. Choose Full scan and click on Scan now.
  5. Allow the scan to complete and follow any prompts to remove detected threats.
  6. Restart your computer after the scan and check if the error persists.

7. Update or Reinstall Graphics Drivers

Incompatible or outdated graphics drivers can lead to SYSTEM_SERVICE_EXCEPTION errors, especially those associated with ‘dxgkrnl.sys’.

  1. Update Graphics Drivers
    1. Open Device Manager (Right-click on Start and select Device Manager).
    2. Expand ‘Display adapters’.
    3. Right-click on your graphics card and select ‘Update driver’.
    4. Choose ‘Search automatically for updated driver software’ and follow the prompts.
  2. Uninstall and Reinstall Graphics Drivers
    1. In Device Manager, right-click your graphics card and select ‘Uninstall device’.
    2. Check ‘Delete the driver software for this device’ if available, then click ‘Uninstall’.
    3. Restart your computer to automatically reinstall the driver or install a new one downloaded from the manufacturer’s website.

8. Perform a System Restore

If you’ve previously created a system restore point, restoring your computer to that state can help resolve the SYSTEM_SERVICE_EXCEPTION error.

  1. Press Windows Key + S and type ‘Create a restore point’, then press Enter.
  2. In the System Properties window, click on ‘System Restore’.
  3. Follow the on-screen instructions to choose a restore point and complete the restoration process.
  4. Restart your computer after the process is complete.

9. Reset BIOS Settings

Incorrect BIOS settings can cause system instability leading to the SYSTEM_SERVICE_EXCEPTION error. Resetting to default settings may help.

  1. Restart your computer and press the designated key to enter BIOS (commonly F2, F10, DEL, or ESC).
  2. Navigate to the ‘Exit’ menu or the equivalent in your BIOS setup.
  3. Select ‘Load Optimized Defaults’ or a similar option.
  4. Save changes and exit BIOS (usually by pressing F10).
  5. Allow your PC to restart with the default BIOS settings.

10. Run Startup Repair

Startup Repair can fix certain system problems that might prevent Windows from starting, which in turn can resolve the SYSTEM_SERVICE_EXCEPTION error.

  1. Access the Advanced Startup options by restarting your computer and pressing the F11 key (or the specific key for your system) as it boots.
  2. Choose ‘Troubleshoot’ from the options presented.
  3. Select ‘Advanced options’ and then ‘Startup Repair’.
  4. Follow the on-screen instructions to complete the repair process.
  5. Restart your computer after the repair is complete.

11. Update BIOS

Updating the BIOS can resolve compatibility issues and improve hardware functionality, potentially fixing the SYSTEM_SERVICE_EXCEPTION error.

  1. Check your current BIOS version by typing ‘msinfo32’ in the Run dialog box and pressing Enter.
  2. Visit your motherboard manufacturer’s website and download the latest BIOS update compatible with your model.
  3. Follow the manufacturer’s instructions carefully to update the BIOS. This often involves using a USB drive and booting into a BIOS update utility.
  4. After updating, restart your computer.

Note: Updating BIOS is a sensitive process and can be risky. Ensure to follow the manufacturer’s guidelines precisely.

12. Reset the Computer

If other methods fail, resetting your PC can be a final step to resolve the SYSTEM_SERVICE_EXCEPTION error, though it will remove your installed applications and settings.

  1. Go to ‘Settings’ > ‘Update & Security’ > ‘Recovery’.
  2. Under ‘Reset this PC’, click ‘Get started’.
  3. Choose whether to keep your files or remove everything.
  4. Follow the on-screen instructions to complete the reset process.
  5. After the reset, reinstall necessary drivers and software.



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