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If you are using an Alienware laptop, you may not be lucky with Windows 10 v1803 for your computer. According to Alienware users reports in the Reddit forum, Windows April 10, 2018 Update is not installed on Alienware laptops and fails every attempt.
(Hybrid notebooks with discrete GPU connected to display error
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Update fails with an interesting and unique error message indicating :
You must delete these applications yourself and then choose Update. These programs must be uninstalled because they are not compatible with the upgrade – hybrid notebooks with a discrete graphics processor connected to the screen.
Alienware product specialist Umar Khan recognizes the error Alienware users receive during Windows 10 v1803. The error message indicates the hybrid graphics platform on the Alienware system. This error must be corrected by Microsoft.
It seems that Microsoft is aware of this error and has blocked Windows 10 v1803 to introduce it into the Alienware laptop. The company is working on a solution to this problem and has planned the patch for the fourth week of May, after which the block will be removed.
Says Microsoft,
This error message currently appears when you attempt to install the April 2018 update on one of the following Dell devices:
- Alienware 13 R3
- Alienware 15 R3
- Alienware 15 R4 R4
- Alienware 17 R4
- Alienware 17 R4
- Alienware 17 R5
Microsoft currently blocks the installation of the update due to a known incompatibility that may cause a black screen to be displayed on these devices when the battery save mode is restored. For this reason, we do not recommend trying to bypass the current block to install the April 2018 update. Microsoft is currently working on a solution that will be provided in a future Windows update that will allow these devices to install the April 2018 update.
If you receive this message, you do not need to take any action at this time. There are no applications to uninstall. Windows Update will notify you when the April 2018 update is ready for your device.
Fixing Windows 10 v1803 problems on Alienware laptops
Thanks to Umar, we have an unofficial solution that now works. First of all, you should know that you do not need to uninstall anything. He seems confident about the solution on Reddit because he has tested on different systems. However, you may do so at your own risk.
- Uninstall all GPU drivers
- Disable GPU management.
- Switch to Airplane mode
- Restart PC
- DO NOT use Windows 10 update tool.
- Switch off the aircraft mode and start the download.
- Turn it back on when the download is complete.
This may or may not work for you. I say this because few of them have reported that it works and few of them say that it does not work on their system. For example, a person with Alienware 13r3, 17r4, Cassinis,
Strange. Some people have had success with the Media Creation tool, but when I tried it, it didn’t work on my 13r3, but activating the airport mode after I saw the message’Preparing update message’ while trying again the original Windows update method worked perfectly for me. I wonder why different methods work / don’t work for models that report exactly the same configuration error.
While another person with Alienware 15 R3 – 7700HQ GTX1060 G-SYNC, he said for him no.
Yes, the aircraft mode method does not work for me either (Alienware 15 R3 – 7700HQ GTX1060 G-SYNC) I uninstalled + removed the Intel GPU drivers and the Intel GPU application. I’ve changed dozens of times. It is still stuck on hybrid laptops with discrete graphics cards connected to the screen
The scenario tells us something else. Few consumers with Alienware laptops have participated in the Insiders program. I’m not surprised, though, because players prefer their machines to be stable for the gaming experience, and then transmit feedback.
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