Why is my Microsoft Account Security Info change still pending?

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If you delete all your old security information and replace it with new information, your Microsoft account will be restricted for 30 days. During that time, Microsoft will send notifications to the deleted phone number or email address in case a hacker attempts to delete your information. This process cannot be expedited.

The 30-day waiting period helps Microsoft prevent unauthorized persons from attempting to gain full control of an account that does not belong to them. For example, if an unauthorized person obtains an account password through phishing or shared passwords on third-party platforms. This waiting period gives the actual account holder enough time to be informed of major changes and to cancel the account if they have not made those changes.

During this 30-day period, you can still access most Microsoft services. However, you will not be able to do things that require a security code, such as changing your password, viewing billing information, or purchasing new applications or games from the Microsoft Store or Xbox.

Once the process of resetting your security information has begun, you must wait the full 30 days until it is complete. However, if you regain access to some of your original security information, you can cancel the replacement yourself.

What you can do while changes are in progress

If you have made changes to the safety information :

  • After 30 days, the security information you have deleted will be erased.
  • During this 30-day period, you will still be able to access most Microsoft services, but you will not be able to do things that require a security code, such as changing your password or email address or managing Parental Controls online.
  • You can view, change or add billing information and make purchases.

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How do I change security information for Microsoft accounts?

You can add, update, and delete all security information. Open the Security Information page and click the Update My Information link.

Add security information:

  • Click Add Security Information.
  • Select the option A phone number or another email address.
  • Check

Delete safety information:

  • Click the Delete link next to the security information you want to remove.
  • Confirm, and it will be queued for removal.

Updating security information:

  • You cannot update or replace existing information. Therefore, the update option appears if you have not added security information to the account.

What happens during the request waiting period?

  • You cannot change your Microsoft account password or email address, and you cannot manage Parental Controls online.
  • However, you can view, change or add billing information and make purchases.
  • If you set up a two-tiered verification
  • The Autneticar application is required for registration.
  • You can still get the code from the old phone number or the old e-mail account.

If you have changed in an emergency and lost the old security information, you will not be able to log in anywhere for the next 30 days. There is also the risk that someone else will take over your account using the old security information.


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