How to Troubleshoot DirecTV “Error Code 771” – Signal Loss



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As DirecTV broadcasts channels and content to its subscribers via satellite, you may experience signal loss on some local channels while streaming. You will see an error code 771 with the message “771 – Satellite signal search” or “771 Loss of signal on satellite ln 2″. Press SELECT to search for solutions”.

This takes you back to the times when the signal was interrupted while watching TV. In some cases, users have experienced 771 signal loss or inoperability of some local channels due to bad weather or satellite signal interference. However, these problems can be solved, just like in the good old days, with a few tricks.

What causes a DirecTV ‘771 error code’?

  • Period of failure
  • Severe weather
  • Inappropriate firmware
  • Incorrect location of the satellite dish
  • An incorrect receiver or satellite connection

How to fix DirecTV error code 771?

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Check connections of the receiver

  1. Check the satellite input cable (or SAT-IN) to make sure all connections between the receiver and the wall outlet are secure.
  2. If any adapters are connected to the cable, check those as well.
  3. If you connected the SWiM power supply to the DIRECTV cable coming from your satellite dish, pull the plug out of the socket.
  4. Wait 15 seconds, then plug it back in.
  5. Be careful not to plug the SWiM power adapter into an outlet that might be turned off.

Check your satellite dish

If you can see your satellite dish well, make sure nothing is blocking the line of sight from the dish to the sky. Do not climb on the roof.



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Frequently Asked Questions

A 771 error occurs when your receiver is unable to communicate with our satellite, resulting in an interrupted TV signal. This is usually due to weather conditions, but you can watch TV until the storm passes.

Unplug your receiver, wait 15 seconds, and then plug it back in. Press the power button on the front panel of the receiver. Wait for the receiver to restart.

  1. Disconnect the power cord of the receiver from the outlet.
  2. Wait 15 seconds, then plug it back in.
  3. Press the power button on the front of the receiver and let it reboot.
  4. If necessary, refresh the service again.

A common cause of DirecTV signal loss is what is called "rain fading." Rain fading occurs when weather conditions disrupt the connection between the DirecTV transmitter network and your home receiver. Of course, some areas of the country are more affected by rain fading than others.

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