How to Repair Netflix Error Code NW-1-19 in Xbox One Console

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Netflix is a great streaming service if you are connected to the Internet. However, if you lose your connection, you may get a Netflix NW-1-19 error code. This guide explains how to fix this error so you can watch your entertainment again.

What is causing the Netflix error code NW-1-19 on your Xbox One?

  • Your device may not be connected to the Internet.
  • The software on your device may not be up to date.
  • Your streaming device’s network may not support Netflix.
  • Your wireless network signal strength may not be sufficient.

How to resolve the Netflix error code NW-1-19 on your Xbox One?

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Check the network connection you are using

  1. Press the Menu button on your Xbox One/360 console.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network > Network Settings > Network Connection Test.

Check your DNS settings

  1. Press Menu > select Settings > select All settings.
  2. Select Network > Network settings > Advanced settings.
  3. Select DNS Settings and make sure Automatic is selected.
  4. Press B to confirm and try Netflix again.

Using Google DNS

  1. Press Menu > select Settings > select All settings.
  2. Select Network > Network settings > Advanced settings.
  3. Change the DNS settings to custom settings: set the primary IPv4 DNS to 8.8.8; set the secondary IPv4 DNS to 8.8.4.4.
  4. Save your changes and reboot your Xbox One/360 to check Netflix again.



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Frequently Asked Questions

If you receive a Netflix error code NW-1-19, it is because you are not connected to the Internet. If you're using a virtual private network (VPN), it may be disrupting your Internet connection. Try disconnecting the VPN and then logging back in to Netflix to fix the problem.

  1. Your device may not be connected to the Internet.
  2. Your wireless network signal strength may not be high enough.
  3. The software on your device may not be up to date.
  4. Your streaming device's network may not support Netflix.

  1. Turn off your device. If your device has a power cord, unplug it.
  2. Leave your device turned off for 30 seconds.
  3. Turn your device back on and try using Netflix again.
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