How to Fix: ftde.provision.accountmismatch Error on Xfinity Stream

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Many users receive the error ftde.provision.accountMismatch when they try to connect to Xfinity Stream via their web browser. For most affected users, this problem seems to occur every time they try to connect.

When some users try to connect to Xfinity Stream via the web browser, they receive the following error:


Are you stuck in the endless loop of error ftde.provision.accountMismatch error? Here’s how to fix it:

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Fix problem in Xfinity backend

If the first method has not been effective, there is a high probability that the problem will occur in the Xfinity backend. As with different user reports, it seems that the problem can also occur when the same user has multiple Xfinity / Comcast accounts and is confused by the Xfinity authentication process.

If this scenario applies, you can solve the problem by transferring it to Xfinity or Comcast support. You should make an internal distinction between your accounts and thus eliminate the imbalance ftde.provision.account.account.accountMismatch.

The fastest way to solve this problem is to contact the Xfinity support team.

Clear your browser’s cache memory

Go to the Microsoft Edge three-point menu () and select Settings; click the Delete Navigation Data button in the drop-down menu, titled “Select What Should Be Deleted”. Delete browser history, cookies, cached data, stored form data, stored tabs, multimedia licenses, website permissions and stored passwords, click Manage permissions and you can delete items such as websites you have allowed to display pop-up windows.

Not only can you delete some data from a period such as a day or a week, but there is an option called “Always delete these[data] when I close the browser. This ensures that no browser history is stored as long as you regularly close the browser. Select more data types and you have stored almost nothing – which is good until you enter the same 2FA passwords and logins over and over again (the price of freedom, people).

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