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Many iPhone users reported that they could not find photos taken live during a FaceTime call in the Photos application or elsewhere in the iPhone memory. According to these users, the “FaceTime Live photos are stored” issue occurred in iOS 11. In fact, this problem is caused by bugs in iOS 11. Under normal conditions, live photos are stored in the “Camera Roll” album or in the “All Photos” album if your iPhone’s iCloud photo library is enabled.
To solve the problem of iPhone users who are annoyed by the problem of “FaceTime live photos that don’t show up”, this section has been written to show possible solutions to the problem.
Restart your iPhone
Just restart your iPhone to solve the “FaceTime Live photos don’t work in iOS 11” problem for you.
- On iPhone 8/8 plus or minus: Press and hold the side (or top) button on your device until you see the slider, move the slider to turn off your device completely, then press and hold the side (or top) button to turn on your iPhone.
- On iPhone X and later: Press and hold the Side and Volume Down (or Volume Up) buttons on your iPhone X until you see the slider, move the slider to turn off your iPhone X, then press and hold the Side button just to turn on your device.
- On an iPhone under iOS 11 or higher, you can go to “Settings” > “General” > “Off” to turn off your device.
Reset FaceTime
The first thing to do in this situation is to reset the face time. FaceTime can be turned on and off in the Settings application. If it is disabled, you can no longer use FaceTime.
If you turn it off and then on again, FaceTime will reset itself, which may solve the problem of live photos.
To reset FaceTime:
- Settings
- Click on FaceTime
- Switching off/on
- Turn off/on live photos
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Once you have done this, you can request live video with someone and check if the screenshot was recorded on your camera roll. If not, go to the next step.
Updating to the latest operating system
With the release of iOS 12, Apple has temporarily removed the ability to take live pictures in FaceTime. This was probably due to a security hole in FaceTime. Live pictures are available again, but you will need to update your camera with the latest software to use them. The person you are shooting must also update their camera with the latest software.
On an iPhone, iPad, or iPod touch, go to Settings > General > Software Update. On a Mac, go to System Preferences > Software Update.
Check Live Photos Album
Photos from FaceTime Live are not accessible via FaceTime itself. Instead, the operating system stores them on the Photos application roll. If you can’t find them among the other photos on your iPhone, switch to the Albums tab, and then tap Live Photos.
On the Mac, tap the Live Photos tab on the sidebar of the Photos application to filter your live photos, which should include photos from FaceTime.
https://discussions.apple.com/thread/250157052
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