Fixed 0xc00d36b4 “Cant Play” error in the Groove music player

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On Windows 8/8.1/10, the Xbox Music app can be a good alternative to the regular Windows Media Player. The Xbox Music app makes it easy to organize your songs with various filters and play them through a modern and charming user interface.

We have already looked at how to fix Can`t Play error with code 0xc00d11cd(0x8000ffff), 0xc00d36b4(0xc00d36b4) or for this app. However, we recently encountered another error when playing music from the app. In this scenario, every time we tried to play a song, this error prevented us from doing so.

The error code 0xc00d36b4 occurs when Windows 10 users try to play certain files using Groove’s built-in music player. If the file that caused this error tries to play as part of the playlist, the app will automatically skip it and start playing the next file.

What causes Groove Music Player error 0xc00d36b4 “Cant Play”

Damaged sound format: Another real possibility that can cause this error message is a corrupted sound format that was released after an inappropriate resumption or shutdown of the platform. Whether this scenario applies or not, you can solve the problem by going into the audio settings of the device in use and moving the default format to a different sample rate and bit depth.

Codec Obstacle: There is a certain collection of third-party codecs that are known to have trouble working with the Groove Music Player program. If you have installed Nero Codecs on your computer, you can completely solve the problem by opening the program from the Applications and Attributes menu.

Windows Media Player stuck in limbo: This problem can occur because the main component that makes the Groove music player work (Windows Media Player) is stuck in limbo. Whether this scenario applies or not, you can solve the problem by going into the Windows Function Monitor and checking the functions of the press before shutting it down and restarting it.

Multimedia Document is not supported: Groove Music Player only works with a limited number of document formats. It supports the most common document formats, but may not be designed to support other formats that are not widely available. If a document is not supported by Groove Music Player, you must use an offline or online converter to make the file smooth or use a third-party application designed to promote file formats.

To fix the error 0xc00d36b4 “Cant Play” of Groove Music Player

Run the Windows troubleshooter

1. Press the Windows + I keys and open Settings.
2. Go to “Update and Security.”
3. Go to “Troubleshooting.
4. Select “Video Playback” and click “Run Troubleshooter”.
5. Follow the instructions on the troubleshooting screen.

You can also solve the problem from the control panel as follows:

1. Press Windows + S and type “Control Panel.”
2. Select Control Panel.
3. Click Troubleshooting.
4. Select View All.
5. Select Windows Media Player Settings.
6. Follow the on-screen instructions to complete the process.

Reactivating Windows Media Player

This dilemma usually occurs because the main component of Groove Music (Windows Media Player) is in an undefined state (not open or closed). In this case, the Groove Music program cannot be started, which may cause error 0xc00d36b4.

Some influential users experiencing difficulties with this problem have confirmed that it can finally be resolved after using the “Applications and Attributes” interface to exit Windows Media Player and reboot the computer.

After rotating and resetting the component, most affected users found that the problem was resolved, allowing them to play files using Groove Music without the 0xc00d36b4 error limitation.

1. Press Windows + ep to open the Run dialog box. Then type appwiz.CPL and media record to open the Applications and Files window.
2. When you get to the Applications and Features menu, click On. Disable Windows Features or activate the hyperlink on the left side of this window.
3. Wait for the Windows Features screen to fully load. Then scroll down to the bottom of the Windows Features list and expand the Media Properties drop-down menu.
4. Then check the box for Windows Media Player and click “OK” to save your changes.
5. Keep your fingers crossed. If you try to disable Windows Media Player, you will be prompted to make sure.
6. Click Yes to try. Then reboot your computer and wait for the next boot sequence to complete.
7. For the next boot sequence, follow steps 1 and 2 again to return to the Windows features screen.
8. This time, select the Windows Media Player checkbox and click OK to select it again.
9. Restart your computer and see if the problem resolves by running the shared file with the entire Groove Music program.
10. If the same 0xc00d36b4 error still occurs, make the same correction as possible.

Make sure the file format is supported

Although in most cases the problem occurs with file formats supported by Groove Music Player, it is worth trying to solve the problem by making sure that the file causing error code 0xc00d36b4 is one of the supported file formats.

Please take note that Groove Music does not support as many file formats as other third-party counterparts. Nevertheless, it can play all popular file formats currently in use. Here is a list of all the file formats that Groove Music can play:

• mp3
• flac
• aac
• m4a
• wav
• wma
• ac3
• 3gp
• 3g2
• amp

If error code 0xc00d36b4 occurs when using a different file format, the logical step would be to use a converter (offline or online) that can convert your file to a format officially supported by the Groove Music app. There are many free online alternatives you can use for this.

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