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After purchasing a Windows 10 license, you will need to verify the product key in order to register the operating system. The validation process goes through the Microsoft activation server. If Windows has trouble connecting to the server, activation will fail and an error code will be displayed: 0x87e10bc6.
The full error message reads, “Something has prevented us from connecting to our activation servers. Please wait a few minutes and try again. Error code: 0x87e10bc6”. If you’re having trouble activating your Windows 10 license, here’s how to fix the error.
Reboot your computer.
The error 0x87E10BC6 is most likely temporary. First, reboot your computer to fix the problem. Then try activating your license. If you don’t have a problem, that’s fine. Otherwise, go through the list until you find a fix that works for you.
Update Windows 10
Users have reported that installing pending updates on their Windows operating system fixed the problem and activated a successful activation. Check for pending updates for Windows and install them.
- Click Start and select Settings.
- Click Update and security.
- In the Windows Update Center, click Check for updates.
- Allow Windows to download and install any pending updates.
- Reboot the system and try to activate the license again.
Use the activation troubleshooter
Windows 10 has a built-in activation troubleshooter that can help identify and fix activation issues. You must log in as an administrator to use it. After logging in, follow these steps:
- Go to settings.
- Select Update and security.
- Find the activation option and click on it.
- Select Troubleshooting.
- Follow the instructions on the screen.
- When you are finished troubleshooting, click Go to Microsoft Store. This will launch the Microsoft Store application. A thank you message will also be displayed.
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Run the hardware and device troubleshooter
Error code: 0x87e10bc6 also affects your system hardware, such as the DVD driver. If you are having problems with your DVD player, run the Hardware and Device Troubleshooter to resolve them.
- Go to Settings -> Update and Security.
- Find Troubleshooting in the left pane.
- Scroll down and select video playback.
- Click “Run Troubleshooter” and follow the instructions on the screen.
If an app from the Windows Store is causing a problem, click the Windows Store app on the Troubleshooting tab and select Run Troubleshooter.
Check your system’s firewall
A third-party firewall may be blocking the connection between your computer and the Microsoft server. As a result, error 0x87E10BC6 occurs every time you try to activate Windows 10.
First, try disabling the firewall to avoid the error message. Don’t worry, the Windows Defender firewall is always available for your security.
To disable the Windows firewall:
- Open Settings.
- Select Update and Security.
- Click Windows Security and go to Firewall and Network Protection.
- Select the currently active network.
- Disable the firewall by clicking the switch.
- Then go to Incoming connections and make sure that the Block all incoming connections, including those in the Allow field list, is unchecked.
- Close the settings window.
Reset the Windows Update Center using a restore point
Windows activation error 0x87e10bc6 may occur after you receive a Windows update. In this case, you can try rolling back the update using a system restore point. Alternatively, you can also install the latest update after Microsoft releases a fix for this error code.
- Click on Cortana and enter Restore. From the list of items, select Create Restore Point.
- On the new page, on the System Protection tab, click System Restore, and then click Next to continue.
- On the System Restore window, select the “Choose a different restore point” option and then click Next.
- Select the “Show additional restore points” checkbox.
- Select the restore point you created prior to installing the Windows Update Center. Click Next.
- Click Finish.
- Wait for the restore point to undo the update and return your system to the state in which it was working properly.
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