Fix Unable to connect to Synaptics Pointing Device Driver

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Synaptics is the company that develops the UltraNav software, so there should be no loss of compatibility/features. I have seen several cases where this pilot has helped other people with mouse problems, so he can help yours too.

Synaptic device has not found any errors under Windows 10, Windows 8.1, Windows 8, Windows 8, Windows 7, Windows Vista or Windows XP is not uncommon for laptop users like Asus, Lenovo, HP, Acer etc.. The Synaptics device does not work or the Synaptics pointing device driver has not found a dilemma that may occur for various reasons.

After a software update or system upgrade, such as an upgrade from Windows 8.1/8/7/Vista/XP to Windows 10, an upgrade/formatting of the hard disk, etc., Synaptics devices may fail. To restart the Synaptics device and reactivate the Multi-Touch function, you can use the following corrections as a reference.

The first thing to do is to remove the UltraNav driver from the system. To do this, open the Start menu, type Device Manager in the search box, and then press Enter. Double-click here on Mice and other pointing devices, then right-click on the UltraNav device. Navigate to the Drivers tab and select Uninstall at the bottom of the window. Follow the uninstall instructions, then restart when prompted by Windows. Windows should install a generic driver that allows you to use the TouchPad when downloading the Synaptics driver.

Assigning administrator rights

Some utilities, such as Synaptics, require administrator privileges to operate properly and efficiently. Because it takes control of the control mat/mouse indefinitely, Windows sometimes restricts access so that drivers cannot operate properly. We will ensure that administrator rights are assigned in such a way that this problem never occurs.

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Press Windows + R, type “taskmgr” in the dialog box and press Enter.
In the Task Manager, select the Start tab and locate the Synaptics service in the list. Right-click on it and select Properties.
Now click on Compatibility and activate the option “Run this program as administrator”.
Restart your computer correctly and run Synaptics Now to verify that the error message is resolved.

Uninstall all Synaptics device drivers on your laptop.

1)On on your keyboard, press the Windows logo key and simultaneously press R to access the Run field.

2) Type devmgmt.msc and press Enter.

3) Right-click on your Synaptics drivers to select the uninstall, it can be Synaptics PS/2 Port Touchpad, Synaptics SMbus Tochpad, Synaptics Pointing Device, etc.

Reinstall/update the Synaptics driver


Your Synaptics device does not always work properly with the latest version of the driver or an updated Windows operating system. Software compatibility problems may occur between Synaptics devices and the hardware or software you have just modified that Synaptics devices have not found the status. So, if you still do not see the Synaptics settings under Mouse Properties after performing the above steps, you must follow these instructions to update a compatible Synaptics touchpad driver.

– Go to Device Manager -> Mice and other point devices, expand them to find the Synaptics device.

– Right-click the device, then click Update Driver.

– Select “Search for the driver software on my computer”.

– Select “Let me choose from a list of device drivers on my computer.

– Enable the “Show compatible hardware” option.

– Scroll down to “Synaptics” under “Manufacturer”.

– Select the driver under “Model” and click on Next.

– Click Yes in the Update Driver Warning Update pop-up window.

– Restart your computer to save the changes.

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