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Find out why you may receive a message that the serial number is invalid or revoked and how to resolve this issue.
If you received a message similar to the one below when you installed your product, indicating that the serial number you are using is invalid or has been revoked, the serial number you are trying to use has been blocked by Adobe.
Why was the Serial Number Blocked?
Adobe blocks serial numbers that are known not to have been issued by Adobe or that have been fraudulently used by unauthorized vendors to create counterfeit software. Unfortunately, the only way to find out if your serial number has been blocked is to reactivate or reinstall Adobe software.
Confirm that you have an authorized product
Sometimes completely authentic customers may experience a validation failure.
However, there are also unfortunate situations involving unauthorized copies or anti-hacking systems that occasionally receive false positive results.
Users report in the forums how they rejected the first notification and waited for the second to make a purchase.
This notification should include a link to the Adobe home page, with a unique identification number that can be used for reference and a number where the actual Adobe support hotline can be contacted for assistance.
You can do the same, as this is the easiest way to confirm that you really do have genuine software.
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Disabling Adobe Genuine Software Integrity Service
- Adobe Creative Cloud users confirmed a quick tip that helped them get around the revoked serial number issue.
- They simply disabled Adobe’s original software integrity service under Control Panel/Administrative Tools. You can also try to check if this helps.
- Once you have followed all of the above steps, you should no longer see the revoked serial number error.
Remember to stay away from questionable methods of selling invalid or counterfeit software. As always, if you have any suggestions or additional questions, please leave them in the “Comments” section below.
https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
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