If you notice that your Internet connection suddenly stops working under Windows 11, 10, 8, 7 or Windows Vista, or if you encounter certain network and Internet connection problems, here are some troubleshooting steps.
1. Restart Your Device and Network Hardware
Restarting your computer, modem, and router can often resolve common network connectivity issues. Follow these steps:
- Turn off your computer: Start by shutting down your Windows 10 PC completely.
- Power off the modem and router: Disconnect the power cords from your modem and router.
- Wait for a few minutes: Let them remain disconnected for at least 30 seconds. This allows the hardware to reset and clear any error states.
- Reconnect and power on the modem and router: First, plug back the modem and wait for it to fully boot up, then do the same with your router.
- Turn on your computer: Once your network devices are up and running, turn on your PC.
- Check the connection: After your PC boots up, check to see if the internet connection issue is resolved.
Note: Ensure your Wi-Fi is enabled and Airplane mode is turned off in your PC settings.
2. Run Network Commands
Running certain network commands can help reset your network configuration and solve connectivity issues. Open Command Prompt as an administrator and run these commands: read more