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- Download and install the repair tool here.
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If you find that your Windows Touch Screen Laptop, Tablet, or Surface Tablet Touch Screen is not working, you can try some of these tips and see if they will help you solve the problem on your Windows 8.1 device. I used the term interface, but the suggestions can also apply to a Windows laptop.
The laptop, tablet or surface touch screen does not work
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Since your touch device does not work, you may need to use the arrow keys to navigate and the tab key to move the focus and highlight options and the space bar to highlight or clear check boxes and Enter to select the option.
1] If the glass on your surface touchscreen is cracked or broken, the touchscreen may not work. If it looks a little dirty, use a soft cloth dampened with water or eyeglass cleaner and wipe off the slate. If this does not work, try the following solution.
2] Make sure you have the latest Windows updates and drivers installed. You can do this via Control Panel > Windows Update. You may need to restart Surface after installing the updates. If you are using a Dell, Lenovo, Acer, Asus or other laptop and your touchscreen is not working, you may need to check the manufacturer’s website for the latest device drivers and see if they have issued a patch.
3] Restart your interface. Simply press the Windows + I logo key to open the settings. Click Power > Restart. If this also fails, try the two-button reboot. The two-button restart is only possible for Surface Pro devices. Do not use this procedure on Surface RT or Surface 2
4] Test the scanner calibration tool built into Windows 8. Open Control Panel > Hardware and Sound > Tablet PC Settings > Calibrate the stylus or touch panel. Press the Rest key. If the Reset button (16) is grayed out, it means that your settings are reset to factory settings.
If necessary, calibrate your Touch & Pen settings and check if they work for you.
5] If nothing works, try restoring, updating or resetting the PC on your device and see if it helps. If you upgraded Surface Pro from Windows 8 to Windows 8.1, Windows 8 is reinstalled, not Windows 8.1, and you must reinstall the Windows 8.1 update.
Let us know if you have any other ideas.
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