Windows 10 Not Detecting Wireless Network with VPN Software Installed



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Windows 10, Microsoft’s latest operating system, has seen widespread adoption among PC users. However, it has also been facing issues, notably with Internet connectivity. Many users who upgraded to Windows 10 report problems with Wi-Fi connectivity, especially those using PCs with VPN software, which struggle to detect wireless networks after the upgrade.

Users with computers running Windows 8.1 and VPN software are experiencing significant internet connectivity issues when upgrading to Windows 10. Key symptoms include:

  • Wi-Fi networks not being detected.
  • Standard troubleshooting steps like restarting the computer or reinstalling the wireless adapter driver don’t resolve the issue.
  • The problem may extend to wired Ethernet connections, affecting both built-in and USB-Ethernet adapters.

These issues indicate that the root cause may not be the network adapters themselves but possibly related to the interaction between Windows 10 and the VPN software.

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What is the cause of the problem

The problem of missing internet connection in Windows 10, especially after upgrading from Windows 8.1 with VPN software, is often due to outdated VPN software. The issue is linked to a specific filter driver (Deterministic Network Enhancer) not being updated correctly. Here’s a quick summary of the solution steps:

  • Download the Troubleshooter on another PC and transfer it to the affected system using removable media.
  • Open Command Prompt as Admin and run two commands:
    First: reg Delete HKCRCLSID{988248f3-a1ad-49bf-9170-676cbbc36ba3} /f
    Second: netcfg -v -u dni_dne
  • Restart the computer.

 



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