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You get “Outlook Error: 0x800CCC7D” on the Microsoft Outlook 2003 screen when you send an e-mail. Another MS-Outlook bug? Yes, this can be a big problem if you send an email with Outlook Outgoing Server (SMTP) details that have authenticated with SSL (Secure Sockets Layer) but do not have permission to work with it. In the simple case, the Outlook failsafe sockets layer occurs because Outlook does not support SSL authentication over SMTP.
This is one of those dreadful Outlook error messages that looks like this:
Task ‘pop.gmail.com – Send’ reported error (0x800CCC7D): ‘Your outgoing server (SMTP) does not support SSL secure connections. If SSL secure connections have worked in the past, please contact your server administrator or Internet Service Provider (ISP).
The following reasons are most likely hidden behind the error code 0x800ccc7d:
- SMTP or outgoing server that does not support SSL.
- Corrupted Outlook profile or incorrect or incorrect account settings.
Here are some methods to help you fix this error:
Clear SSL cache
Some Outlook users also reported that they fixed this error by clearing the SSL cache. To clear the SSL cache, close your email client by clicking the Windows Start button in the lower left corner of your screen, then click Control Panel > Internet Options. In the Internet Properties window that opens, click on the Content tab, then click the Clear SSL Status button.
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Resetting Outlook settings
Occasionally, this error message may occur if the STMP server requires authentication or if the sender’s e-mail address is not recognized. In this scenario, you should check your Outlook settings to make sure that your username and STMP server are correct. Follow this procedure:
- Go to the’Extras’ menu and click on’User Accounts’.
- Now click on your e-mail account and check its properties.
- Click on “General” and make sure your email address is configured in your account control panel. Otherwise, edit them and create them.
- Then click on’Server’ and check if the checkbox next to the option’My server needs authentication’ is checked or not. If this is not the case, check it to correct the error.
Disabling SSL connection
If you cannot use the Windows Live Mail or Microsoft Outlook SSL connection, this is an obvious solution to disable it.
- Open Windows Live Mail or Outlook 2003.
- Click on Tools, then on
- Select the account with which you are having problems, then click on
- Go to the Advanced page
- Find this server that requires a secure connection (SSL). Make sure it’s okay.
- Click Apply, then click OK to close the window.
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