How to Troubleshoot ‘Sorry, something went wrong’ Facebook Login Error

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One of the best features of Facebook is the ability to share multimedia files, such as photos and videos, with your friends and network. This way, we can use Facebook to promote business, organize entertainment, or just share our precious photos and videos with loved ones.

However, if photos or videos aren’t uploaded to Facebook, that can be a problem, especially if you’re using them for business purposes. Fortunately, you’ve come to the right place!

In this guide, we’ll show you a few methods you can use when you see the “Sorry, something went wrong” message on Facebook.

Before you change anything on your page, try checking the status of Facebook’s servers first, as the problem may be on their end.

What is causing the “Sorry, something went wrong” Facebook login error?

The problem could be due to faulty cookies and cache, incorrect login credentials, faulty extensions, Facebook server issues, and Facebook permissions. To narrow down the problem, try opening Facebook in a different browser and logging in. If it works fine in another browser, the problem is specific to the original browser only. If not, wait a moment and try again.

This error usually occurs on the login screen, but it can also occur when you load new tabs after logging in. If Facebook won’t let you log in because of a permission denial, you may not be able to log in at all. If the problem is server-related, the service will work again after a while.

How to Solve the “Sorry, something went wrong” Facebook login error

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Clear your browser cache and history

You can fix the Facebook “Something went wrong” error message by clearing your history and cache. Here’s another look at how this can be done in different browsers:

Chrome :

  1. Launch the Chrome app. In its main window, click the menu icon.
  2. Go to “Other Tools” and select “Clear Browser Data.
  3. Select cookies, other site data, and anything else you want to delete, and start the deletion process.
  4. Finally, restart your browser.

Firefox :

  1. Open Firefox on your device and click the Tools button.
  2. Go to Preferences and select History under Privacy and Security.
  3. Then follow the instructions on the screen and select what you want to delete from the browser.
  4. When you are finished, restart the program.

Internet Explorer :

  1. Launch Internet Explorer and click the Tools icon.
  2. In the Security section, select Delete browsing history.
  3. Select what you want to delete.
  4. Click Delete when you are finished.
  5. Of course, restart the browser when you’re done.

You can also use a browser that deletes browsing data when you exit.

Reload the web page

Sometimes you have to be patient, as the problem may be temporary. However, you can also try reloading the web page by bypassing the cache – press the key combination CTRL+SHIFT+R.

Reset your Facebook account settings

  1. Go to this page in your browser.
  2. Fill out the login form using your credentials.
  3. At the bottom of this page, go to your account.
  4. Now change your password.
  5. When you’re done, open a new page in your browser.
  6. Go to
  7. Log in with the password you just created.
  8. And follow the instructions on the “secure my account” screen.
  9. Now open a new page and go to
  10. You should now have access to your Facebook account.

Disable add-ons and extensions in your browser

In general, problems related to Facebook can occur when there is a conflict between the Facebook client and some add-ons or extensions that you have recently added to your browser.

Therefore, to solve the problem with Facebook, you need to disable these features and tools that are running in the background. Here’s how you can do this on different web browser clients:

Chrome :

  1. First, open Chrome.
  2. Click on the menu icon (three horizontal dots).
  3. Go to More Tools and click on Extensions.
  4. Click Remove next to the extension you want to remove.
  5. That’s it.

Firefox :

  1. Start Firefox and go to the menu (three horizontal lines).
  2. Under Preferences, click on Add-ons.
  3. Under the Add-ons Manager tab, select Extensions or Appearance.
  4. Select the add-on you want to remove.
  5. Click the Disconnect button.
  6. Finally, restart your browser.

Internet Explorer :

  1. Launch IE on your system.
  2. Click on the Tools icon.
  3. Go to Manage Add-ons.
  4. Under View, select All Add-ons.
  5. Select the add-on you want to remove and click Disconnect.
  6. Close the browser, then open it again.

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Frequently Asked Questions

If you are trying to log in and get this error message, it is usually due to settings in your account that prevent you from connecting to Facebook.

  1. Reload the page.
  2. Log back into your account.
  3. Clear your browser cache and cookies.
  4. Turn off your VPN.
  5. Disable browser extensions.
  6. Check and reload your Internet.
  7. Try using a different browser.

  1. Clear your browser's cache and cookies. Browser caches and cookies store information offline.
  2. Remove problem extensions from your browsers. Problem extensions can also cause the "Sorry, something went wrong" error when you log into Facebook.
  3. Reload the page.

The problem may be related to the Facebook app itself, as the "Something went wrong" error message usually describes a software-related problem that has occurred in the Facebook platform. Therefore, in most cases, the problem should be fixed automatically if you are patient enough.

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