How to Troubleshoot ‘Printer in Error State’ Issue on Windows 10



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Several problems can occur with your printer. One is that your Windows 10 computer tells you that your printer has an error, but gives no other explanation. In this case, you can’t send print jobs to the printer because it just won’t print.

If this is preventing you from printing important documents, it’s time to learn how to fix a broken printer in Windows 10.

What is the cause of a “broken printer” error message?

  • A virus attack.
  • If the printer driver is infected or corrupted.
  • BIOS problems are a common cause of printer errors.
  • Lack of a high-speed Internet connection is a big reason.
  • Cables and USB cannot be properly placed in the printer.

How to solve the “printer in error” problem?

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Make sure your printer is connected to the network

  1. Open Control Panel -> select Devices and Printers.
  2. Select Printers.
  3. If you see that your printer is in an Offline state, right-click it and select Use Online Printer.
  4. If the printer was able to connect to the network, you will see the message Ready instead of Offline.

Reinstalling the printer driver

  1. Open Control Panel -> select Large Icons.
  2. Click on Devices and Printers.
  3. Right-click on the printer -> select Uninstall Device.
  4. Confirm the removal of the device and restart your computer.
  5. After restarting the computer, the printer should be automatically detected and installed. If not, disconnect and reconnect it.

Updating Windows

  1. Press the Start key -> open Settings
  2. Click on Update and security.
  3. Select Windows Update.
  4. Click Check for updates.
  5. If updates are found, let the process finish and restart your computer.
  6. After restarting your computer, check to see if the Windows update resolved the problem.



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Frequently Asked Questions

Sometimes simply restarting the computer and printer can be the solution to the "printer in error" problem. Turn off the printer and computer completely and leave them in that state for a few minutes, then turn them back on and see if the problem is resolved.

Resetting the printer to factory defaults will return the printer to the settings it had before it was unpacked.

It may be that the printer is in an error state due to a paper jam. In this case, it is recommended that you disassemble the computer to remove the jammed documents. This can be resolved by using a rag and brush and then wiping the printer down.

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