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Disney Plus is a great platform with a lot of content. But sometimes we encounter this or that error code that prevents us from watching our favorite shows or movies – for example, error code 1017.
We have a problem. Please exit the app and try again. Error code: 1017 – SERVICE_STARTUP_FAILURE
What is the cause of the Disney+ error code 1017?
- The Disney Plus app may display an error code 1017 if its cache is corrupt.
- A 1017 error code may appear in the Disney+ app if it is not installed correctly.
- The Disney Plus app may display a 1017 error code if the DNS settings on your device are not set up correctly.
- The Disney Plus app may display an error code 1017 if your device’s router or network settings are not set up correctly.
- A temporary communication problem between your device and the Disney servers may cause the Disney Plus app to display error code 1017.
How to resolve a Disney+ error with error code 1017?
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Reinstall the Disney Plus app on your Android
- Launch the Settings menu on your Android device -> Open apps or apps.
- Then select the Disney+ app -> select Clear Cache, then Clear Data under Storage.
- Then tap the Uninstall button.
- Confirm the uninstall process and restart your device.
- After restarting, try reinstalling the Disney Plus app on your device directly from the Google Play Store.
Reinstalling Disney+ on your Samsung TV
- Launch the Settings app on your Samsung TV.
- Open Applications -> Select My apps -> Go to Settings.
- Then select the Disney Plus app -> Press and hold the select button on the remote until the new menu appears.
- Select Reinstall -> Allow End Process.
- Finally, reboot the Samsung TV -> run the Disney+ app to check the problem.
Turn off your network device
- Be sure to turn off your device, such as your Samsung TV, and your network device, such as your modem or router.
- Then disconnect the power cord from both devices, such as your TV or modem/router, and wait about a minute.
- Then reconnect the power cable to the devices and to the power source.
- Now turn on all devices and check the problem again.
Clearing the cache of the Disney Plus app for Android
- Make sure that you have opened the Settings -> Applications or App Manager menu.
- Now find the Disney Plus app and tap on it.
- Select Force Shutdown -> Then confirm the action.
- Then open the storage area -> click Clear Cache.
- Finally, reboot your Android device to see if the same problem remains in the Disney+ app.
Clear the Disney Plus app cache on your Samsung TV
- Open the Samsung TV settings and press the Up button on the TV remote.
- Then scroll down and open the TV Manager menu.
- You’ll see the option Show app list and scroll down to find the Disney Plus app.
- Then select Show details and select the Clear app cache option.
- Restart your Samsung TV and check if the error persists.
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Frequently Asked Questions
Why do I keep getting Disney Plus error codes?
A lack of Internet connection can make Disney Plus suspect a problem with your device by causing an error code.
What causes a Disney Plus error code 1017?
- Corrupted cache.
- The installation is corrupted.
- Your device's DNS settings are incorrect.
- The device's router or network settings are configured incorrectly.
- A temporary interruption in communication between your device and the Disney servers.
How do I fix a 1017 error code on Disney+?
- Restart your device and network equipment.
- Clear the Disney Plus app cache.
- Change the DNS settings on your device.
- Reinstall the Disney Plus app.
- Reset your Samsung TV Smart Hub settings.
- Change your router and network settings.