How to Repair ‘Your TV Does Not Support this Program’s Content Protection’ Issue



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When using your DirecTV, you may sometimes encounter the following problem: Our TV does not support content protection for this program. You are prompted to replace your TV’s HDMI cable with a component cable to watch the program. In some situations, some people often try to turn their receivers off and on.

In this article, we will discuss all the causes of this problem and possible ways to fix it.

What causes the message “Your TV does not support content protection for this program”?

  • 1080p error
  • TV and receiver in error state
  • AT&T servers are not working
  • The connection cable is not claimed

Here’s how to fix the “Your TV does not support content protection for this program” error?

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Reboot your TV

Sometimes a residual electrical charge builds up on your TV screen, which causes it to malfunction and, consequently, these errors. To remedy the situation, try discharging the HDTV completely. To do this, unplug the TV for about thirty to forty seconds and then plug it back in. Turn the TV back on, and the problem should be solved.

Updating the HDTV software

  1. Find the “Settings” option on the TV remote control.
  2. Then go to the “Support > Software Update > Update Now” option.
  3. The latest available updates will be downloaded to your HDTV, and you may be able to fix the problem.

Modify audio/video settings

  1. Take your TV remote control and press the ‘Menu’ button.
  2. Then select the ‘Settings’ icon and press ‘OK’.
  3. Then select the ‘Audio/Video’ option and press ‘OK’ to open the ‘Audio/Video Settings’ tab.
  4. Here, set the output video mode resolution to ‘720p’ or ‘1080p’ and see if the problem persists or not.



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Frequently Asked Questions

  1. Reset the connection to the TV.
  2. Reboot the HDMI cable, receiver, and HDTV.
  3. Disable the 1080p feature.
  4. Update your TV's firmware.

Press MENU on your set-top box remote control. Use the RIGHT ARROW key to select SETUP on the horizontal menu bar. Select SYSTEM OPTIONS, then scroll to SELECT SCREEN RATIO AND HIGH DEFINITION and press OK. Select Screen Ratio and High Definition, then press OK.

If you replace your TV's HDMI cable with a component cable, you will be able to watch the program when you try to access a stream or channel on your smart TV. This is a new HDCP error.

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