How to Repair 'We Encountered an Error When Switching Profiles' Issue in Hulu

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The Hulu subscription streaming service allows you to add up to six profiles to a single account. The primary profile is that of the account holder.

Although the service’s user interface is fairly intuitive, errors often occur. For profiles, a common error message is “An error occurred while changing the profile“.

Note that the aforementioned profile-related error also occurs if only one main profile is associated with a given subscription. It can also occur on all devices that support the Hulu service.

What causes the “We Encountered an Error When Switching Profiles” error?

Blocked or locked account
Cached data related to Hulu
A conflict caused by activated devices
The Facebook account is linked to an old Hulu account.

How to fix the ‘We encountered an error when switching profiles’ error message?

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Check on Windows Update

Right-click on the Start menu and select Settings.
In the Settings window, select Update and security.
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Reboot your computer after installing the latest Windows updates.

Updating Hulu on Android

Open the Google Play store.
Go to Menu -> My apps and games -> Hulu -> Update.

Uninstall and reinstall Hulu

Simply uninstall the Hulu app from your device and reinstall it.
Then run Hulu and see if the “Profile Switching Error Occurred” issue has been resolved.

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Frequently Asked Questions

How do I fix my Hulu profile?

Hover your mouse over your profile in the top right corner of the page and click on Manage Profiles.
Click the pencil icon next to the profile you want to change.
Make your changes as needed.
Click Save Changes.

What causes the 'Profile Switching Error' message in Hulu?

Blocked or locked account.
Cached data related to Hulu.
A conflict caused by activated devices.
A Facebook account is linked to an old Hulu account.

How do I edit Hulu profiles in Google Chrome?

Hover your mouse over the name in the upper right corner of the page.
Select the profile you want to switch to from the list of available options.

Carter Blakefield