How to Repair ‘The User Profile Service failed the logon’ on Windows PC

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Many computer users report that they get an error message when logging into Windows 10. The detailed error message is as follows.

Failed to establish a connection to the user profile service. The user profile could not be loaded.

What the error message actually means is that the user profile has been corrupted. This problem often occurs after a Windows update, partition resizing, user profile creation, system restore or other reasons.

What causes the “User profile service not logged in” error message?

Windows update failure related to updating critical Windows system files is one of the main causes of the “Cannot load user profile” error. If you try to change the user profile in Windows while being checked by an anti-virus or malware, the user profile can be easily corrupted. A damaged or corrupted hard drive can also cause this error.

There may be several other reasons, but let’s leave that aside and try to find a solution to this problem in the next part of the article.

How to resolve the ‘User Profile Service is not logged in’ error message?

Creating a new user account

1. Activate the hidden administrator account by opening Command and typing net user administrator /active: yes.
2. Open Settings and select Accounts.
3. Click on Family and Others and select Add someone else to this PC.
4. At the bottom of the window you will see the message I have no login information for this person; click on it.
5. Another prompt to create an account will appear. Click Add a user without a Microsoft account.
6. The Create Account dialog box will appear, enter your username and password, and click Next.
7. Restart your computer and log in with your new account information.

Using Windows Safe Mode

1. Restart your computer several times until you see automatic recovery.
2. Select Advanced Settings>Troubleshooting>Advanced Settings.
3. Then click on Startup Settings.
4. Select Restart.
5. Press 4 to enable Safe Mode. Enable the built-in administrator.
6. Type Command Prompt in the search bar and select Run as administrator.
7. Enter the following command at the prompt: net user administrator /active: yes (pay attention to the spaces).
8. Log off the current user and log on with the administrator account enabled.
9. After successful troubleshooting, repeat the above steps and replace “yes” with “no” to disable the administrator account.

Enabling the user profile service

1. Start by booting the system in safe mode. Once you are in safe mode, go to the next step.
2. Click on the search box and type cmd. Then right-click and click Run as administrator.
3. Enter the following commands at the command prompt window, one after the other
   sc config ProfSvc start= auto
   sc start ProfSvc
4. Now restart your computer and check if the problem is solved or not.

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Carter Blakefield