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Like Netflix, there is another American video-on-demand streaming service called Hulu, which also offers users content on a subscription basis. It is mostly owned by the Walt Disney Company. Its add-on packages allow you to watch TV shows, movies, and more, which is an alternative to Netflix.
However, there is a problem with the Hulu service, which displays error codes PLRUNK15 and PLAREQ17 when users try to stream content via PC, Smart TV, or Roku. If you’re one of them, let’s take a look below.
What causes the Hulu PLRUNK15 and PLAREQ17 error codes?
- Network restriction.
- Inconsistency in the network.
- Connection is restricted because of a VPN or proxy server.
- Internet connection does not meet the minimum requirements.
How to resolve Hulu error codes PLRUNK15 and PLAREQ17?
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Update Hulu to the latest version
- Go to the Roku -> home screen and select Hulu.
- Then press * on the remote control.
- You will now see an options screen at the top that shows the version of your app.
- Open the Roku main menu -> select Settings -> System -> System Update -> Check Now.
- Finally, click OK to save your changes.
Reinstalling the Hulu app
- On the Roku remote control, press -> the Start button.
- And select Delete Channel.
- Now go to the Roku channel store.
- Then find the Hulu app and click Add Channel.
Clear the Roku cache
- On your Roku device, press -> the Home button.
- Return to the Home screen -> press the Home button 5 times, once up, twice back, and twice forward.
- Your Roku device will now clear the cache and restart after 30 seconds.
- Then restart the Hulu app.
Change the Roku bitrate override
- Press Home -> press Home five times, rewind three times, then forward.
- Then select Bitrate Override -> Manual -> OK -> 5 Mbps -> press Return.
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Frequently Asked Questions
How do I fix the Hulu PLRUNK15 and PLAREQ17 error?
- Reload the movie or episode.
- Try a different movie or episode.
- Check other streaming services.
- Make sure your Hulu app is up to date.
- Check your Internet connection speed.
Why does Hulu always display an error message?
Problems with Hulu are usually caused by poor internet connection or problems with your streaming device or the Hulu app, so most problems can be solved with general troubleshooting tips. Update the Hulu app or try reinstalling it. Make sure your streaming device is also fully updated.
Why is there an error when playing a video on Hulu?
This error code can occur if you are using an outdated version of the Hulu app. Another reason that can cause this error is a problem with the Hulu server. In this case, all you have to do is wait for the Hulu technicians to fix the error.
