How to Fix: Google Drive Unable to Connect Error

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You can’t connect to the Internet with your Google Drive application? If so, it may have something to do with your global connection. So, first check with the troubleshooting of Windows Internet connections. However, if you are sure that your connection is good, here are some possible patches that could allow you to connect to the Google Drive application.

Simple ways to repair Google Drive will not be able to solve the problem in Windows 10.

Allow through the firewall

It is possible that the Windows firewall may prevent Google Drive from contacting its database. Therefore, in this step, we will allow Google Drive through the firewall. For that:

Start Firewall Manually

  1. At the same time, press the “Windows” + “S” buttons and enter “Firewall”.
  2. Click on the first option and then on the option “Allow an application or feature through the firewall”.
  3. Click on the “Change settings” option.
  4. Scroll down the list and make sure you enable the “Public” and “Private” options for “Google Drive”.
  5. Click on the Apply option and check that the problem persists.

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Run Troubleshooter

windows troubleshooter

After reviewing all the above techniques, even if you have a problem with your Google Drive application, the latter method will help you solve the problem associated with troubleshooting on Windows PC. To perform the troubleshooting to detect and correct the error, you must follow these steps,

  1. Go to Start -> Control Panel -> Enter Troubleshooter in the search box -> Select the Troubleshooting option after receiving the results.
  2. After clicking on the Troubleshooting tab, on the Programs tab, click Run Programs Created for the Previous Version of Windows.
  3. Then click on the Program Compatibility option -> click Advanced -> Select Run as Administrator -> Click on the Next button -> Select Google Drive -> Click on the Next button -> Select the Troubleshooting Program option to solve the problem.

Restart/reinstall backup and synchronization

Backup and Sync is the new name of Google Drive’s desktop application, which is discreetly located in the notification area of your screen (bottom right corner in Windows, top right corner in OS X).

If you encounter problems, you can click on the Backup and Sync icon, then click on the menu icon once it is open, and select “Stop Backup and Sync”.

To open it again, enter “Backup and Synchronization” in the Windows Search Start menu and open the Desktop application from there.


Here are some likely fixes for connection errors to Google Drive, so feel free to try them all and let us know if they work for you.

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