How to Fix 0x80004005 The Operation Failed Error in Outlook

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As efficient and effective as a desktop email client like Outlook can be, it is associated with a myriad of errors. The 0x80004005 error is just one of the errors that Outlook users can suffer from. It is known that this error affects tons of Outlook users in all versions of Outlook and Windows. This error first appeared in the Windows Vista era.

Affected users are affected by this error when Outlook tries to download a new e-mail message they have received. The full error message for this error is

Task ‘[User’s email address] – Receiving’ reported error (0x80004005): ‘The operation failed.’

Affected users can send e-mail messages through Outlook, but they cannot receive e-mail messages through the application. The users concerned also find that their e-mail messages are transmitted to them without any problems when they access their e-mail account on the Internet. In almost all cases, this problem is caused by one of three things: Norton Antivirus’ script blocking feature, an email message that Outlook cannot download for some reason, or a problem with the new email notification that Outlook normally displays.

Disabling the new email notification feature in Outlook

If you do not have Norton Antivirus on your system, you can continue with this method. This method disables the new mail notification feature in MS Outlook 2016. You can disable this feature to correct this error when accessing email in MS Outlook. Follow the steps below:

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  • Open an MS Outlook account
  • Go to the “Tools” menu.
  • Go to “Options”.
  • Select the “Preference” option.
  • Press the “Email Options” tab.
  • Finally, uncheck the option “Show notification when a new email arrives”.
  • Press “OK” to confirm.

Disabling the Script Blocking feature in Norton Antivirus Software

  • Open the Norton Antivirus software and click the Options button. (If you see a Tools menu, click Norton Antivirus).
  • On the left side, select the script block (available under System).
  • In the right pane, clear the Enable script blocking (recommended) check box and click OK.

Disabling the script blocking option may make your computer/network vulnerable to malicious scripts and viruses. You use this solution at your own risk.


Once you have completed the steps, start with a new profile and you should no longer see the 0x80004005 error when trying to receive e-mail from an online service.

In the rare cases where the problem persists and you are using a third-party antivirus program, such as Norton Antivirus, you can also try to disable the script blocking feature in the application settings. Or, if you are using Windows 10, you can remove the antivirus program and return to the Microsoft Defender antivirus program to see if this solves the problem.

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