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Some customers have a problem installing TurboTax on Windows 10, where the program reaches 100% and then disappears without installation.
TurboTax saves you time by collecting your information and completing the various long forms you need to submit for your business. It also allows you to view your previous year’s tax returns, although the access method varies depending on the version of TurboTax you are using. For example, if you have TurboTax software, your previous year’s return was saved on your computer. If you have used the online version of the software, you can find your return on the TurboTax website.
This problem is caused by an update of Windows in combination with different versions of antivirus software such as Avast and AVG.
Updating your antivirus software can solve this problem. Please update or disable your antivirus software to ensure a successful installation. If you disable your antivirus software, remember to restart it after the installation is complete.
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Running the installation file in compatibility mode and with administrator rights
If this does not solve the problem, install TurboTax in compatibility mode. To activate the compatibility mode for Windows 8:
- Right-click on the TurboTax Setup.exe file.
- Select Properties.
- Select Compatibility.
- Select the Run this program in compatibility mode check box:
- Select Windows 8.
- Select Apply and OK.
- Start the TurboTax installation.
Reinstall your antivirus program.
Reinstalling the antivirus program you currently have installed on your computer should give you the most recent and stable version, which should not cause any additional problems with the installation of TurboTax. Updating the antivirus program is also sufficient, but it is preferable to reinstall it to possibly fix other minor problems that may play a role. Follow the instructions below to reinstall your antivirus program!
- Click on the Start Menu button and open the Control Panel by searching for it. You can also click on the gear icon to open the settings if you are using Windows 10.
- In the Control Panel, select View as – Category in the upper right corner, and in the Programs section, click on Uninstall a program.
- If you use the Settings application, a click on Applications should immediately open a list of all programs installed on your PC.
- Locate TurboTax in the Control Panel or Settings and click Uninstall.
- The uninstall wizard should open, so follow the uninstall instructions.
- When the uninstaller is finished, click Finish and restart your computer to see if there are any errors.
Use the Microsoft Net Repair utility to fix the error.
Step 1 – You can download the Microsoft .Net Repair tool from the official Microsoft website. When you run this utility, you must perform each step in the order specified by the wizard.
Step 2 – Once the repair process is complete, it is recommended to restart your Windows PC.
Step 3 – After restarting the computer, try again to run the TurboTax 2016 installation process.
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