Fixing Problem Restarting Windows 10 with 0x0000001 Error

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0x0000001 error is a critical Windows error that appears as a fatal “blue screen” error and prevents you from using your computer. This error usually occurs during the boot process and indicates a system problem caused by the mismatch between the thread and asynchronous procedure calls (APC index) in terms of the number of processes that have entered the critical area versus the number of processes remaining. You must correct this error in order to correct it and use your computer normally again. This tutorial helps you to quickly correct errors of 0x0000001.

This STOP error may occur during commissioning or at other times. The 8-digit hexadecimal number 0x0000001 means the error APC_INDEX_MISMATCH, which can be caused by the following:

1. a kernel application or device driver running in kernel mode has caused an unsuitability of the thread index and APC (Asynchronous Procedure Call). This is probably due to the fact that the number of processes that have entered the critical area does not correspond to the number of processes that have left the critical area. If you run the software at this stage, the system will be damaged or corrupted.

2. This may be due to new hardware or software problems.

3. This error can occur when a CD or DVD is inserted into the drive.

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4. This error also occurs if the computer uses the Windows Vista Aero color scheme.

5. sometimes, when we unlock the computer and connect to the default desktop, this STOP error appears.

6. This STOP error sometimes occurs when the computer goes into sleep mode several times (depending on the client’s use).

7. This problem can also occur in a secure desktop environment (when we lock the computer) where an application has recorded an “event hook” via an application programming interface.

8. Problems in the Windows system file win32k.sys can cause this STOP error.

9. Damage to storage can also create these conditions.

Too much RAM (> 2 GB) can exceed the capacities of the motherboard and BIOS and cause this STOP error.

Starting in safe mode


  1. Press F8 on the error message screen to enter the start parameters.
  2. Click Restart and you will see a list of options.
  3. Select Safe Mode and check if the problem persists.

If there is no problem in Safe Mode, perform a restart.

Repair with a disc

A change in hardware or software may be the cause. To solve the problem:

1. Insert your Windows installation disc and restart your computer.
2. select your language settings and click on “Next”.
3. click on “Repair the computer”.

If you do not have this disk, contact your system administrator or computer manufacturer for assistance.

Run Windows Registry Editor

registry editor - Another installation is in progress in Windows 10

The Windows registry is the most important part of your operating system, as it serves as a central database for all your hardware and software settings. Your operating system uses it when it tries to perform a function, for example by loading a particular application or using a particular component. This is an effective way to troubleshoot errors such as 0x0000001, to perform a complete analysis of your registry.

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