Fixing 0x89234020 Error on Xbox One

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There have been numerous user reports of Xbox One users being unable to participate or create group chats to communicate with their friends during gaming sessions. Initially, the problem was due to a closed NAT. , but many users are encountering 0x89234020 despite open NAT. Some affected users suspect that the problem is related to their Internet Service Provider, as the problem no longer occurs when they connect their console to an access point.

What causes error 0x89234020 on Xbox One?

We investigated this particular problem by looking at various user reports and testing various recovery strategies that some affected users successfully used to solve the problem. It turns out that this particular problem can be caused by different scenarios. Here’s a list of potential culprits that could be responsible:

  1. NAT closed
  2. Firmware error

Power cycle

  • Make sure your Xbox console is turned on.
  • Press and hold the Xbox button on the console for about 10 seconds.
  • When the console stops completely, release the button.
  • Disconnect all cables connected to the console, including the power cord.
  • Leave the console alone for a few minutes.
  • Reconnect all cables and the power cord to the power outlet.
  • Press the Xbox button on the console to activate it.
  • After turning it on, try to join a group and look for updates.

Check to see if the NAT is closed.

  • Make sure your Xbox One console is connected to the network.
  • Open a standard web browser and enter the following address:
  • or
  • If the default setting does not work, refer to your router’s manual for the correct address to access the settings.
  • Log in with the user credentials on the page. The default user credentials for the router are admin and 1234.
  • Open the Advanced tab.
  • Expand the NAT forwarding option.
  • Make sure that the UPnP option is enabled. The steps for accessing the UPnP setup may vary depending on the router manufacturer.
  • After enabling the UPnP option, restart the router and console.
  • Try logging back into the group and look for improvements.

Several users have reported that enabling the UPnP option helped solve the problem. By enabling UPnP, all applications and games can automatically reroute ports and thus solve connectivity problems.

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Restart the IP Helper service.

The IP Helper service on your computer allows the Xbox app to communicate over the network. If it is not working, your Xbox application may not be working properly. Follow the instructions here to restart it and change its settings:

1) Press the Windows logo key and R on your keyboard at the same time to open the Run dialog box.
2) Enter services.msc and click OK to open the Services window.
3) Click “IP Assistant”, then “Reboot”.
4) Right-click IP Helper, then click Properties.
5) Make sure the Startup Type is set to Automatic, then click Apply>OK.
6) Check to see if you can start or join the party on your Xbox One.

Reconnect your Xbox One console

The Xbox One console stores all temporary files in its cache. When these files get corrupted, you will get an error 0x89231806. Clear the cache to fix the problem.

You can do this by reconnecting the console:

1) Press and hold the Xbox button on the console until it turns off.
2) Unplug the power cord after turning it off.
3) Do not leave the cord plugged in for at least 1 minute.
4) Reconnect the power cord. Then press and hold the Xbox button on the console until it lights up.
5) See if you can start or join the party on your Xbox One.

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