Troubleshooting Windows Store App Crashes with PowerShell

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To address the issue of Windows Store apps crashing and how to use PowerShell for troubleshooting, the following steps can be taken.

1. Resetting Microsoft Store Apps Using PowerShell

This method involves using PowerShell commands to reset individual or multiple Microsoft Store apps. It is useful when apps are not functioning correctly or when they need a fresh start.

1. Opening PowerShell:
   • Search for PowerShell in the Start menu.
   • Right-click on it and select ‘Run as administrator’ to open PowerShell with administrative privileges.
2. Listing Installed Apps:
   • Type Get-AppXPackage -AllUsers and press Enter to display all installed app packages.
3. Finding a Specific App:
   • Use the command Get-AppxPackage *appname* -AllUsers, replacing ‘appname’ with the relevant name, to search for a specific app.
4. Resetting an App:
   • To reset an app, use the command Get-AppxPackage <app-package name> | Reset-AppxPackage.
   • Replace <app-package name> with the actual package name of the app you want to reset.
   • This process will clear all user data, cache, and offline files associated with the app.

2. Using the Windows Apps Troubleshooter

The Windows Apps Troubleshooter is a built-in utility that can identify and fix common issues with UWP apps, including the Microsoft Store.

1. Accessing the Troubleshooter:
   • Press Windows key + R to open the Run dialog.
   • Type ms-settings:troubleshoot and press Enter to open the Troubleshoot settings.
2. Running the Troubleshooter:
   • In the Troubleshoot window, select ‘Other troubleshooters’.
   • Scroll down to ‘Windows Store Apps’ and click on the ‘Run’ button next to it.
3. Applying Fixes:
   • Follow the prompts to complete the troubleshooting process.
   • If a fix is identified, apply it by following the on-screen instructions.

3. Reinstalling the Windows Store App Package

If the Microsoft Store or its apps are not functioning properly, reinstalling the Windows Store app package can be an effective solution.

1. Opening Windows Terminal:
   • Press Windows key + X and select ‘Windows Terminal (Admin)’ from the context menu.
   • Confirm any User Account Control prompts to open with administrative privileges.
2. Reinstalling the App Package:
   • Within the terminal, type the command Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}.
   • This command will remove and then reinstall the Microsoft Store app package, potentially resolving issues.
3. Restarting the Computer:
   • After executing the command, restart your computer to complete the process.

4. Correcting Date and Time Settings

Inaccurate date and time settings can cause issues with the Microsoft Store and its apps. Ensuring that your system’s time settings are accurate is a simple yet effective troubleshooting step.

1. Checking Internet Connection:
   • Ensure that your computer is connected to the internet to sync time automatically.
2. Accessing Date and Time Settings:
   • Press Windows key + R to open the Run dialog box.
   • Type timedate.cpl and press Enter to open the Date and Time settings window.
3. Setting Correct Date and Time:
   • Adjust the date and time to the correct values manually, or enable automatic synchronization with an internet time server.

5. Additional Troubleshooting Tips

If the above methods do not resolve the issue, there are additional steps that can be taken to troubleshoot Windows Store app crashes.

1. Clearing Microsoft Store Cache:
   • Use the WSReset command or clear the cache through the app’s settings to remove temporary data that might be causing issues.
2. Updating Windows:
   • Ensure your system is up to date with the latest Windows updates, as they often include fixes for common issues.
3. System File Checks:
   • Run System File Checker (SFC) and Deployment Image Servicing and Management (DISM) scans to repair system file corruption.
4. Creating a New User Account:
   • If issues persist, try creating a new user account, as this can sometimes resolve profile-related problems with apps.

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