Fix Error Code 0xd0000189 on Xbox One

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Error code 0xd0000189 on the Xbox One is a common error code you may encounter when installing or launching games or applications. The error is usually caused by problems with Xbox Live.

In most cases, the 0xd0000189 error code is accompanied by a “Wait a full minute, then try again” error message that prompts the user to restart their console – but many affected users have reported that restarting the console does not solve the problem for them.

If you are also affected by this error, here are some troubleshooting tips to help you fix error code 0xd0000189 on Xbox One with step-by-step instructions.

Delete Alternate MAC Address

It turns out that the most common culprit that could cause the error code 0xd0000189 is an unsuitable alternative MAC address. This network inconsistency can cause your console to no longer communicate properly with the Xbox One servers. Depending on the users involved, this scenario is quite common in cases where the ISP provides dynamic IP addresses by default.

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Several users who have also experienced this problem have reported that they have been able to work around it by going to the Network menu on their console and deleting the alternate MAC address.

Running the Program in Offline Mode

If the Xbox One 0xd0000189 error is due to a server problem, it should be useful to run your program in offline mode.

Simply go to the network settings and select the “Go Offline” option. Your console should then run in offline mode. You can now reboot the console and repeat the process that caused the 0xd0000189 error and see if the problem is resolved. If it still exists, you can proceed to the next solution.

Resetting the Console

If you have tried all of the above solutions, but still encounter the Xbox One 0xd0000189 error, you may need to reset your console to the default values to continue using the applications and games. This only affects system files, and you won’t lose your applications and games.

  1. Open your Xbox One and go to Settings > System > Console Information and Updates.
  2. Select Reset Console. Then select Reset and keep my games and applications.

Then the console will start the reset process. Wait until the process is complete, and then check to see if the problem is resolved.


Error code 0xd0000189 on Xbox One is a common error that usually resolves automatically when Xbox Live services are resolved. However, if the problem persists, try other troubleshooting tips listed in this article.

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