How to Solve “Amazon Error Code 5004” Problem

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Amazon Prime Video is one of the best entertainment services in the world. From the latest TV shows and movies to movies on demand, there’s no shortage of content for entertainment. However, like most other streaming entertainment services, Amazon Prime occasionally has technical bugs. One of the most common such errors is Amazon Prime Video error code 5004.

Error code 5004 is an authentication error that occurs when you try to connect to Amazon Prime servers through your streaming device. This means that you cannot access your favorite content.

Below, we’ve compiled all the information you need on what causes this error and how to fix it if it occurs.

What is causing the Amazon 5004 error code?

  • You may have a bad Internet connection.
  • If you’re using a VPN or proxy server, you may be experiencing this problem.
  • You may have a firewall installed on your computer.
  • You may have an antivirus or other security software installed on your computer.
  • Your Amazon Prime account/application has expired.
  • Damaged cookies and cache data.
  • Error in the Amazon Prime app.

How do I fix Amazon error code 5004?

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Turn off VPN, proxy, firewall, and antivirus security software

  1. Open the Start menu and click Settings. Select “Network and Internet.”
  2. Click on “Proxy” in the lower-left corner.
  3. Disable the “Automatically detect settings” option in the automatic proxy configuration.
  4. Disable the “Use proxy server” option in the manual proxy configuration. Then reboot the system.

Delete your browser cache and cookies

  1. Click on the three dots in the corner of the browser.
  2. Select “Other Tools” from the drop-down list and select “Clear Browser Data.”
  3. Check the “Cache” and “Cookies” boxes and click “Clear Data.”
  4. After clearing the cache and cookies, restart the program and see if the problem persists.

Reactivate your Amazon Prime Video account

  1. Go to the Amazon Prime Video login page.
  2. Enter your username and password.
  3. After successfully logging in, reactivate your account.
  4. Try streaming and see if the problem is resolved.

Make sure you have a stable connection

  1. On your computer’s home page, click Start and select Settings.
  2. Open the “Network and Internet” section and click on “Wi-Fi”.
  3. Check to see if you can access the Internet or not.
  4. If not, turn the connection off and on several times or contact your Internet service provider to resolve the problem.



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Frequently Asked Questions

Amazon Prime error code 5004 is an authentication error that can occur when users try to connect to Prime Video servers. There are several reasons why this error may occur, and they are all related to your internet connection. These include a bad connection, use of a VPN or proxy network.

  1. You may have a bad Internet connection.
  2. If you are using a VPN or proxy server, you may be experiencing this problem.
  3. You may have a firewall installed on your computer.
  4. You may have an antivirus or other security software installed on your computer.
  5. Your Amazon Prime account/application has expired.
  6. Damaged cookies and cache data.
  7. Error in the Amazon Prime app.

  1. Click on the three dots in the corner of your browser.
  2. Select "Other Tools" from the drop-down list and select "Clear Browser Data."
  3. Select the "Cache" and "Cookies" fields and click "Clear Data."
  4. After deleting the cache and cookies, restart the program and see if the problem persists.
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  3. How to Repair Amazon Prime Error Code 9068
  4. How to Resolve Amazon Prime Video Error Code 7031
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