How to fix Your purchase couldn’t be completed in Windows store

One of my friend has got the following error when he tried to purchase an app from Windows 8 Store.

Your purchase couldn't be completed
Something happened and your purchase can't be completed.


He was using Microsoft Live account ID to log into the Windows Store and it is the active account too. We tried signing with different active account, but still got the same error. Finally we go to know what is the reason behind and able to solve the problem.

The reason behind this error is the built-in service called Windows update. If this service is disabled and not running in background then you will get this strange error always whenever you download any app from Windows 8 Store. The solution to this problem is very simple, follow the below tutorial for how to solve this.

How to fix

  • Launch Runbox by pressing Win+R keys and enter services.msc in the text box and press Enter key.
  • Above action will open Services Manager and scroll down to find Windows Update from the list. Double click on it and set its Startup type to Automatic.

That’s it now close down the services manager window and from now you will not get any error when downloading any app from the Windows store.

Not everyone will not get this error, but if you are using pirated version of Windows 8, then there is a chance of getting this error.

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