How to fix Windows update issues

Most of the users faced some issues when they installed latest Windows 8.1 update on their devices. Few users encountered BSODs or Black screens and few others stuck in an infinite reboot loop. Here I am going to explain how to fix issues when updating your Windows.

How to fix Windows update issues

Windows crashes with BSOD

BSOD is called as Blue Screen of Death which hints to the hardware problems or driver issues, which can also be the result of some hardware drivers. Let us see here what is BSOD and how to fix it.


If you have updated your device to the Windows August update then user may encounter BSOD crashes with 0x50 Stop error message. According to Microsoft, Windows August update BSOD errors were caused due to the following updates, which have been disabled.

  • KB2982791, is the security update for the kernel mode drivers.
  • KB2975719, August update for Windows RT 8.1, Windows 8.1 and Windows Server 2012 R2.
  • KB2970228, update introducing support for Russian Ruble currency symbol.
  • KB2975331, August update for Windows RT, 8 and Server 2012.

How to fix

  • A community member from Microsoft recommends to boot from the recovery disk and delete the below file.

Another community member Laurens has explained the step-by-step explanation on how to delete the above file through the Command Prompt.

  • Insert the recovery disk or Windows 8 disk and boot from it. Now in Windows 7, navigate to restore options, choose repair tools and then select command prompt. In Windows 8, go to troubleshoot and then to advanced options and select command prompt from there.
  • Enter the below command there,

    del %windir%system32fntcache.dat

    After removing this file, you can boot into Windows. However this is the temporary fix and you need to removve a registry key for a permanent solution.

Can’t boot into Windows

When you can’t boot into the System when installing update, then try booting into the safe mode to remove it. When your PC is booting up then hit F8 key to boot into safe mode in Windows 7. When the Windows 8 or 8.1 crashes then it is also at the same point, boot into Automatic repair. Click  on Advanced options and this will let you access the safe mode.


If you want to boot manually into the safe mode then press Shift key while clicking restart under Startup settings located beneath Troubleshoot and advanced options.


After entering Safe mode, navigate to the Windows update through the control panel and there delete the recent updates, as you can see below.

How to uninstall Windows updates

It is very easy to uninstall the updates from Windows. Navigate to the Control Panel > Installed Updates, select the problematic update and then click on uninstall button. This will uninstall the updates from your Windows system.

Uninstall through Command Prompt

If Windows update has an issue which doesn’t even allow your computer to boot into safety mode, then things become complicate. Here you need a recovery disk to go to repair tools form where you can access command prompt.

Enter the following command in the Command Prompt

dism /image:C: /get-packages

Now search for the update which you want to remove and note down the update package name and then enter the following command.

dism /image:C: /remove-package/PackageName:Package_for_insert_exact_package_name_here

After removing this update, reboot again. If this also doesn’t work try the following method.

Hide Windows Updates

In some cases, updates will cause problems even before installing them or if you don’t want to re-install the update accidentally which may crash your computer. Go to Control Panel > Windows Update and right-click on the update which is troubling you and click on the option Hide update. If you want to restore it back then follow same process and click on Show update.

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